Curbside pickup is the safest way to serve restaurant meals, and business owners are discovering how convenient it can be. If this procedure is new to you, here are a few suggestions for how to make it work.
Emphasize Customer Safety
One of the most important curbside pickup tips is to make it clear that the purpose of the new arrangement is to benefit the customers. Doing so will give patrons increased patience as your staff learns the new procedures.
Increase Advertising for Your Contact Information
People will not buy food if they don’t know how to order it. Make it easy to call you by posting your number on your door, and be sure it is written in giant font that can be read from the farthest parking spot.
Welcome Customers to Your New Normal
Many customers feel awkward the first time they pick up food at the curb. Instruct your staff to go out of their way to let patrons know that this is what you want them to do and that you appreciate them for it.
Following these tips will help you integrate this new way of fulfilling customer orders. As you become accustomed to it, you may find that you don’t want to go back to the old way of doing things.